This Cookie Policy explains how Keyframe Health (ABN 77 695 846 989) ("we", "us", "our") uses cookies and similar technologies when you visit our website at keyframehealth.com.au (the "Site").
This policy should be read together with our Privacy Policy, which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information. Our Privacy Policy.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Site, you acknowledge that we may use cookies as described in this policy.
Business name: Keyframe Health
ABN: 77 695 846 989
Email: contact@keyframehealth.com.au
Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work, to work more efficiently, and to provide information to the website owner about how people use the site.
Cookies are not programs — they cannot install software, carry viruses, or access your personal files. Each cookie is unique to your browser and contains anonymised information such as a unique identifier, the website name, and some digits and numbers.
3.1 Types of Cookies by Duration
Session cookies: These are temporary cookies that exist only while your browser is open. They are automatically deleted when you close your browser.
Persistent cookies: These cookies remain on your device for a set period after you close your browser, or until you delete them. They are reactivated whenever you visit the site that created them.
3.2 Types of Cookies by Function
Strictly necessary cookies: These are essential for our Site to function correctly. Without them, services you have asked for (such as logging in or completing a payment) cannot be provided. These cookies do not require your consent.
Functional cookies: These remember your choices (such as language preferences or login details) and provide enhanced, personalised features. You can opt out, but some features of the Site may not work as intended.
Analytics cookies: These collect anonymised information about how visitors use our Site, which pages are visited most often, and whether users receive error messages. We use this information to improve our Site. These require your consent.
Marketing and targeting cookies: These are used to show you relevant advertising and to track the effectiveness of our marketing campaigns. They may share information with third parties. These require your consent.
We use cookies to:
• Enable core website functions and keep you securely logged in
• Remember your preferences and personalise your experience
• Understand how visitors use our Site so we can improve it
• Measure the effectiveness of our marketing and communications
• Deliver advertising relevant to your interests
We do not use cookies to collect sensitive information such as your health records, financial account details, or government identifiers.
5.1 How We Obtain Your Consent
When you first visit our Site, you will be shown a cookie consent banner. You may:
• Accept all cookies (including analytics and marketing cookies)
• Reject all non-essential cookies
• Customise your preferences by cookie category
5.2 Withdrawing Your Consent
You may withdraw or change your cookie consent at any time by:
• Clicking [Cookie Preferences] in the footer of our Site
• Adjusting your browser settings (see Section 5.3 below)
• Using your browser's private/incognito mode
Please note that withdrawing consent may affect some functionality of the Site.
5.3 Browser-Level Cookie Controls
Most browsers allow you to control cookies through their settings. You can find guidance for major browsers at the following links:
• Google Chrome: support.google.com/chrome/answer/95647
• Microsoft Edge: support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge
• Mozilla Firefox: support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
• Apple Safari (macOS): support.apple.com/en-au/guide/safari/sfri11471/mac
• Apple Safari (iOS): support.apple.com/en-au/HT201265
• Android (Chrome): support.google.com/chrome/answer/95647
You can also opt out of interest-based advertising from participating companies in Australia through the Digital Advertising Alliance of Australia at youronlinechoices.com.au.
5.4 Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Our Site currently does not respond to DNT signals. However, you can manage your preferences as described above.
Cookies may collect limited personal information about you as defined under the Privacy Act 1988 (Cth), including your IP address, browser type, pages visited, and time spent on the Site.
We collect and use this information for the purposes described in this Cookie Policy and our Privacy Policy. We will not use cookie-derived personal information for any other purpose without your consent, unless permitted or required by law.
We retain cookie data in accordance with the expiry periods set out in Section 5. You can request access to, correction of, or deletion of personal information we hold about you by contacting us at contact@keyframehealth.com.au.
Our Site is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at contact@keyframehealth.com.au and we will take steps to delete such information.
We may update this Cookie Policy from time to time to reflect changes in the law, technology, or our business practices.
Where changes are material (for example, where we begin using a new category of cookies), we will notify you by displaying a notice on our Site or by refreshing the cookie consent banner so you can review and provide updated consent where required.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
